Terms and Conditions of Sale

Orders - We accept orders in Australian Dollars ($AUD )either online or via the phone. Purchase orders must have an order number clearly shown.

Credit Card Processing - You can pay by securely Credit Card. Credit Card payments are made via a payment gateway provided by DirectOne which processes transaction using 128 bit SSL Encryption software to ensure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.

Ownership - Ownership title of goods remains with Stitchem Only until payment has been made in full into our account or cheques cleared

Sample Policy - Sample may be chargeable to clients upon request by the client. Cost of sample will be refunded if the client proceed with the main purchase of Stitchem products.

Trading Terms - Cheque or Direct Deposit.

New Accounts - First 5 orders are payment before despatch of final goods. After 5 orders an automatic 14 days account will be granted. Exceptions to this are as follows?1) Government or school bodies who produce a purchase order will be given 30 days net from invoice.?2) Corporate bodies who produce a purchase order will be given a temporary 14 day account from invoice. After 5 orders they will be placed on a 30 day account.

All credit accounts must be maintained on a 30 day net basis. Failure to do so will result in your account being placed on Stop Supply and all future orders on payment before despatch of final goods

Fulfillment - 2% above or below quantities order is acceptable as full shipment and billed accordingly

Shipping - We make best efforts to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. We guarantee that your items will leave the factory on or before the ship date specified on this Order Confirmation.

We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments or by 'acts of God'.

Insurance is available at a rate of 2% of value of order. If insurance is waived, shipment is at the receiver's risk.

All orders will be shipped using Stitchem Only account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.

Cancellation of Order - Once the order confirmation form has been signed, it is agreed we will supply your product in the specified time as stated in the order confirmation form. If you cancel an order after signing this form, cancellation fees may apply. They can vary from order to order depending on status of the job, but typically costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don't have the item in stock or we don't ship by the promised ship date on this form

Artwork Fees - If artwork is not supplied in correct format, artwork charges are billed at $60 +GST per hour. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.

Claims or Returns - In the unlikely event of a claim, only written claims will be accepted and must be made within 14 days of receiving goods. Claims or returns will only be accepted where there is a fault in the product supplied or an error in the printing. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.

Colours - Colours of items pictures on this website are only indicative. If exact colour matching is required please request a sample.

Default Accounts - Any company or person/s defaulting on a payment to Stitchem will be actively pursued by us. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 90 days due will be given to our debt collectors. A 3% interest charge will be added to the invoice for each month past 90 days that the debt remains unpaid and all recovery costs will be added to the outstanding amount.

Disclaimer

The material on this web site is provided for information purposes only. In the construction of this site every effort has been made to provide the most up to date information possible. The illustrations and information referred to on this site were correct at the time of publication. Stitchem and its employees, provide no warranty as to the reliability, completeness or accuracy of the information, nor accept any liability arising in relation to the content of this information. Products and services described in this site or offers made are only available to Australian based persons, unless otherwise stated. Information provided to Stitchem by use of electronic responses from this site is covered by our separate Privacy Policy.