FAQ

Here are a list of Frequently Asked Questions. If you have any other questions, please fell free to contact us here
 

  1. Do we do screen printing?
    Our screen printing is the best in Sydney.
     
  2. Do you do digital print?
    Yes we do. We can advise you the best optimum form of printing to ensure that you get the best quality at the most reasonable price
     
  3. Is there a set up fee?
    The set up fee occurs only as a one off fee on a new logo for embroidery or screen printing on small orders. On large orders of 50 or more of the same item, we waive the set up fee.
     
  4. Do we do interstate business?
    We can supply our products to customers anywhere in Australia
     
  5. Do we supply Pens, Mouse Pads, Mugs, Watches, Picnic Bags and other promotional items?
    Yes. We have a huge range of promotional products that we can supply from diaries to sport bags. You name it, and we will supply it.
     
  6. Do you supply clothing samples?
    Of Course! We can order a sample for your viewing in our showroom. If you need to obtain the sample, we will charge a minimum fee for the sample and it will be credited once you place your main order.
     
  7.  Do you supply embroidery/screen printing samples?
    Yes. All of our customers need to approve the sample before we start production. This ensures that you are satisfied with the quality of your purchase.
     
  8. Can I email a logo to you for production?
    Yes, once we view your logo, we will confirm whether it is suitable for production.
     
  9. Do you have a return policy?
    We encourage customers to choose the purchase carefully. Returned goods are subject to 50% re-stocking fee on the value of the purchase. Sale items are non-refundable or cannot be exchanged.

    Should the clothing deteriorate due to faults from the manufacturer itself, we are glad to replace them with a new batch. This includes issues such as shrinkage, colour deterioration and damaged goods upon delivery of products.
     
  10. Do you deliver?
    Yes, we can deliver right to your door step to make things easier for you. For stocked items, we can dispatch the product to you on the same day or within 24 hours. Any other stock will take approximately 3-14 days depending on stock availability from our supplier/manufacturer.
     
  11. How long will it take for my products to be delivered?
    We have a minimum turn-around cycle of 2 weeks from the approval of sample.
     
  12. Do you have a showroom?
    Our showroom is stocked with various samples for your viewing. Just let us know what you want to see and we will endeavour to have them in our showroom.
    Please call us for appointment on 02-9816 4188.
     
  13. Can you bring sample to us?
    Part of our unique service is that we can bring samples and visit you in metropolitan areas. We understand that you are busy, therefore we will make the time to visit you.