Delivery and Returns

Delivery & Returns 

When you are entering your details during the online ordering process, you may select one of the following delivery options:

If, by chance, you select the incorrect delivery option for your purchased products, you will be contacted by a Stitchem customer service representative. 

Australia Post Person-to-Person 
Stitchem use Australia Post person-to-person Registered Mail delivery for all online sales. 
This ensures that the article is specifically signed for by the person named in the address. The cost of delivery is $11.00 flat rate for orders under $100. Free shipping for all orders over $100.
Delivery Times: Standard Delivery Time is 3 to 7 Working Days
As Australia Post Person-to-Person requires a signature and proof of ID from the person named on the order, you will be asked to specify an address during business hours that delivery can be made to and signed for (this may be your work address). If you are not available at the time of delivery, a card will be left for you at that address asking you to contact Australia and arrange an alternative delivery or pick up of your order. 
Note: Stitchem does not deliver to any other countries other than Australia.

In Store Pickup 
You may elect to pick up your online purchase at Stitchem in Australia. There is no charge for this service. 
Please allow 24 hours for verification of your payment and to check the store selected has the products ordered in stock.
(Please note orders place on the weekend cannot be verified until Monday)
Please specify the store you wish to collect your purchase from in the Comments field when completing your details.

Returns
7 Day Exchange Guarantee
If for any reason you are not happy with your hardware purchase, Stitchem offers a 7day Exchange Guarantee. This allows you to return a product you have purchased within 7 days and exchange it (at original purchase price) for any other product in our range. Goods must be returned in original condition with the packaging and receipt. Offer excludes special orders, sale items & run-outs. Some products are excluded. The purchased items can be sent back or taken to a Stitchem to be exchanged. Return postage is not included. Stitchem 7 day exchange guarantee is in addition to any statutory consumer rights.